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| Auction Policies
and FAQs |
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We have been in the mail-order card business since 1986
and will take due care to ensure prompt, affordable, and well-protected shipments
while striving to provide individualized attention to every bidder question and winning bid.
Thank you! |
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approximate Shipping
Costs
General guide only.
Actual prices as posted in
each listing |
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Graded Cards |
$3.95, each add'l $.50 |
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Non-Graded Cards |
$3.25 each add'l $.50 |
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Wax Boxed & Large sets (500-650 cards) |
$9.50 |
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651+ Card sets |
$9.75 |
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Bobble Heads |
$8.50 |
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Baseballs |
$6.50 |
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Bats |
$9.75 |
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Photos 8 x 10 |
$4.95 |
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| How will my
order be
shipped? |
| Items will be
shipped via one of the
following
carriers: |
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Special requests for
rush shipping or specific
carrier are subject to
additional charges and
must be
made via
telephone.
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| When will my
order
ship? |
| Orders typically
ship within 72 business
hours of receiving payment.
We reserve the right to
hold checks until cleared.
Certain oversized items or
those requiring special
packing or handling may be
delayed. Incorrect or
incomplete payments will
result in shipping
delays. |
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| Do you have
a tracking
number? |
| Currently, our
system does not
automatically email
tracking numbers. Please
email
us at
auction@westcoastmemorabilia.com
or call us with
requests. |
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REQUIRED on all winning bids $200 or
more. We cannot be responsible for lost
or damaged items that are uninsured.
See chart below for insurance charges. |
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| How do I
purchase
insurance? |
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Actual cost is determined by the final auction closing price and will be included on your invoice. Insurance is
required on
winning bids $200 or
more and
recommended on every
purchase. We cannot be
held responsible for lost
or damaged items that are
uninsured. Failure to
purchase insurance voids
all bidder claims for
damaged or lost goods,
regardless of carrier used
for delivery. |
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| How do I
file an insurance
claim? |
| All claims must be
filed directly with West
Coast Memorabilia, Inc. We
insure via a third-party
insurance carrier and
reimburse claims directly.
Please call or email to
report lost or damaged
items. |
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| How much
does insurance
cost? |
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You Pay
this
amount
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for
Insurance
coverage up
to
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$1.30
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$50
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$2.30
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$100
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$3.30
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$200
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Note:
Insurance is
required
on all orders $200
or
more. |
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$4.30
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$300 |
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$5.30
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$400 |
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$6.30
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$500 |
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etc...
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etc... |
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Multiple winning bids will be
automatically combined on your invoice
for savings on shipping. Eligible bids
must be placed by a single user ID with
no more than seven days between close of
the first and last auction. |
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| Do you offer
combined
shipping? |
| Significant
shipping discounts are
available on multiple
winning bids. Auctions
closing on the same
calendar day will be
automatically combined on
your invoice. For even
greater savings, we also
offer combined shipping on
items won within any
consecutive 7-day
period. |
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| To be eligible for
combined shipping
discounts: |
- Bids must be
placed with a single
eBay ID
- Items must be
paid in full with a
single
payment
- No more than
7 days between
the first and last
closing bid
Sorry, no
exceptions.
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| How do I
request a combined
invoice? |
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To obtain a
combined invoice, simply
give us a call
(recommended) at
(858)
503-0190 or send
an email
specifically requesting a
“Combined
Total”.
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Winning
bidders will receive an invoice from
Will Hays Cards within 24
hours. |
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Due to
spam filters and email blockers, we
cannot guarantee delivery.
Call if you
have not received your invoice. |
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DISREGARD
EMAIL FROM EBAY OR PAYPAL - Amount
due may not be correct. |
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Unable to
locate the invoice?
CALL 858-503-0190
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Money
Order, Cashier's Check, Personal
Check, Paypal* |
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>>*Paypal
NOT accepted for amounts $500 or
more. Paypal-confirmed addresses
only.<< |
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How do I pay
for my winning
bids? |
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An invoice will
be emailed to you
directly from West Coast
Memorabilia within 24
hours of auction close.
Do NOT pay from invoices
sent via Ebay or Paypal
as the total may not be
correct. For multiple
winning bids, please
refer to the Combined
Shipping
section.
Payments are
requested within 15 days
of auction
close.
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| What methods
of payment do you
accept? |
| We gladly accept
Personal Checks, Money
Orders, Cashier’s
Checks and Paypal*.
Payments
must be in U.S. funds (USD)
and drawn on a U.S. Bank.
Returned checks will be
assessed a $25.00 banking
service
fee. |
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| Our Paypal email
address is auction@willhays.com. |
| *Paypal is
not accepted for amounts
$500 or
more |
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All other payments
should be made payable to
West Coast
Memorabilia or WCM
Inc. and sent
to:
WCM,
Inc.
PO Box 17007
San Diego, CA
92177
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Residents of California must pay 7.75%
sales tax or provide Resale License
- email or fax
Resale License to 858.503.0195 |
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| Do I have to
pay sales
tax? |
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Residents of
California are
required to pay 7.75%
sales tax or provide a
copy of a valid resale
license (a resale number
alone is insufficient).
License information will
be retained for all
future purchases. You may
fax, email or include a
copy of your license with
your payment.
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| Feedback
policy |
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Positive feedback
will be posted upon
receipt of a completed
payment.
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| If you are not
completely satisfied with
your purchase, please
contact
us prior to leaving
feedback. We are committed
to your 100% satisfaction
and will work with you to
resolve any
issue. |
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| Returns
must first be approved by one of our
staff. |
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| What is your
return
policy? |
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We are committed
to providing a quality
EBay experience. Every
effort is made to
describe each item
accurately. However, if
you are not 100%
satisfied with your
purchase, please contact
us within 7 days from the
date your item was
delivered.
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All returns
must be authorized in
advance and be
accompanied by a Return
Authorization (RA)
number.
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| How do I
obtain a Return
Authorization
number? |
| To request a
return, PLEASE CALL
US
(communication via email is
more difficult and
frequently leads to
misunderstandings). You
will be issued a Return
Authorization (RA)
number. |
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| Where do I
send my
return? |
| Send your return
to: |
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WCM,
Inc.
PO Box 17007
San Diego, CA
92177
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| Please be sure to
include a copy of your
invoice and have the
RA
number clearly marked on
the
outside
of your package. We
recommend sending your
return insured
with tracking
information. |
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Shipping and insurance are
non-refundable (exception applies if
incorrect product is shipped). |
| We are
not responsible for items lost or
damaged during shipping. |
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| What is your
refund
policy? |
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General
Refund
requests for non-grading
issues must be made via
telephone no more than
7 days from date
item is
delivered.
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Grading
issues
Refund requests for
grading and authentication issues
must me made via telephone no more than
30 days from date
item is delivered.
Grading must come from an
authorized grading
company (i.e. PSA, GAI,
ACE, SGC, etc.). A
grading issue occurs when
you purchase a raw card,
submit it to a grading
company and the card is
rejected due to trimming,
miscuts, restoration,
coloring, water damage,
etc.
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Shipping and
insurance are
non-refundable except
under the following
circumstances:
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1. Incorrect item
is shipped
2. Item description did not
accurately reflect the item
received. |
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